Pryanka, I'm really sorry the misunderstanding but the check out is always until 11 am. If you leave your stuff for the hole day, and than come back and pic it up late night, it's again a favor that I may do. Most of my guests leave their stuff, for the day, then come back and get it really short. You and your boyfriend, stayed around 10-15 minutes longer because you fixed your suitcases.When you back, the room was ready for the next guest and you've sat on the bed to pack stuff but definitely did not see this. About the air-conditioning: normally, in Spain in October, we are not using air-conditioning, you were cold but your boyfriend said its too hot in the room, you asked if the air-conditioning works and I thought it was too hot, that's why we took the second blanket.All guests who scratch the walls with the suitcase,if you ask, say they did not. In the review you forgot to mention about the help I provided when you lost your keys in Sevilla.