Hi Ms. Zhou,
Our apologies for falling short of your expectations. We are making the necessary adjustments as we have recently partnered with a new cleaning service. This will allow us to better maintain and improve our services and standards to deliver more quality for our guests. We are consistently working hard to improve our standards and services. We do appreciate your feedback as our guests' thoughts and opinions are very important to us. Thank you for stay with us and providing feedback to improve overall for our guest.
Mr. Runge, we apologize but we are currently in the process of updating our website. While we hope to have the actual photos of all our accommodations online, we can only represent a handful as each unit has a unique layout and interior decorations. We really appreciate your comments as it helps us to consistently improve the quality of our accommodations and services for all our guests. Thank you for your time, ACCH.