I am so sorry about your experience with the router but nobody have communicated that before. The router is actually free if I just call the company--they even deliver it. But the last message I got from you read that "it works!"
The pool is tricky and sometimes it takes up to a week for the PH to get adjusted. I placed chemicals (mostly PH) right before your arrival and that is why the water looked like that; however, it was clean just turbulent. I'm sorry about that.
I don't have a washer and dryer because not everyone is as nice, respectful, and considerate as you are. Believe me, most people destroy and abuse things when renting. I used to have one before...
Thank you so much for replacing the battery in the remote control!
I sincerely apologize to you guys for the frustrating moments with the WiFi and everything else.