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William and his wife are new to AirBnB. Although our place has excellent reviews, they were a bit apprehensive because it was a "First Time" experience for them. They have been accustomed to using other sites like Hotels (d-o-t) com to make reservations. With new guests on AirBnB, it is always a bit more work because the hosts are doing more educating and guiding the guests. This is normal. We are very patient, flexible and understanding.
These guests were just perfect. The apartment home was very close to their daughter. We called them the next day after check-in to make sure that all was well with them. We always have basic snacks and a nice variety of drinks for the Keurig coffee brewer (tea, coffee, chai latte, apple cider). We understand that they enjoyed the extensive library.
With this being a "First Experience", William compared his experience with booking a reservation on AirBnB versus one of the other popular sites "Hotels" dod com.
He mentioned that the response time was faster on that other site.
This is because that other site is 100% automated.
The inquiries are going to hotels who have rooms ready.
So, the slower process is not a negative. It is just different.
This is simply the way AirBnB works.
On AirBnB, the prospective guests must wait on the owners of the properties to respond. We respond to all inquiries within 24 Hours or sooner which is shown on our home/profile page in AirBnB.
One of the house rules for guests is to leave a review for the property. These are very important for AirBnB and us. We want people to feel good about where they are planning to stay. If there is something that we can improve, we want to know about this as well.
So we are hoping that these guests leave a review for the AirBnB community.
They can return anytime (smile).