Valeria, I have tried my best to make a smooth stay for you from the very beginning. I contacted your family and I did go MYSELF to handle the keys so they didn´t have to move. I trusted them my apartment, which was cleaned earlier the same day of the check-in, as this was a last minute booking. The bed linen was clean because we trust the person who has helped us for over 3 years with the cleaning and a bunch of Airbnb travelers and reviews ;) Still, we will take a closer look and replace the ones in bad shape. As we are discussing about details I would suggest you to pay more attention to the way you say or ask for things. This was not a good experience for me either, surely the worst in many years as an Airbnb host and traveler.