Just need to qualify Steve's comment about the villa not being "as clean as we hoped". As always, prior to Steve's arrival, the villa had been cleaned by a professional cleaning service, with all newly, professionally laundered bedding, towels, etc. Steve's comment to me on check out was that there had been a couple of hairs in the drain in the shower in the master bedroom en-suite bathroom. Obviously I do not know where they came from, but clearly if the cleaners had not cleaned them out then that is unacceptable. I spoke to the cleaners, who insisted that, as always, they had cleaned all the hair from all the drains (they are under instructions always to do so first when cleaning showers, baths and sinks). The showers, baths and sinks are then cleaned with bleach and bathroom cleaning materials. I should note that our cleaners do all have long black hair, so it may have been possible that the hair came from the cleaner when she was cleaning the shower. Obviously I don't know if this is the case, but I have stressed to the cleaners time and again that things like hair in drains in the shower must be cleaned out after every stay.
As for the plumbing problems, Steve reported that there was a smell coming from the drain. I couldn't smell it myself, so I got a specialist company in, who used an electrical device to test whether there were any bad smell "fumes" coming from any of the drains or toilets. All the tests were negative so whatever problem it was that Steve smelled was apparently a temporary one and no longer exists. Unfortunately, it is hard to predict such things, but if and when they are reported we deal with them straight away.