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I am the CEO at Mo Limited Productions, and Videolife's founder (the international videoclips festival). I also work on the tourism as a community manager.
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I would not recommend this guest to other airbnb hosts.
She knew there was no wifi in the aprtment when she made the booking and we have never had any complaints before (see feedbacks from the past) If she had so many problems all she had to do was phone us and we would have been able to "verify" and improve the situation, if it was like she said, but we heard nothing from her while she was there... !!