Sono Tiziana, e insieme a mia figlia, una giovane studentessa molto brava nelle lingue straniere, mi occupo della gestione dell'appartamento e del b&b. Sono una persona solare alla quale piace entrare in contatto con persone nuove.
I'm sorry you didn't find our apartment as beautiful as all other guests found it, and I think in the future, if you would like to book extremely luxury apartment first of all you should take a little more to look at the photos so that you can better choose what you want and second you should consider to spend more money.
Then about what you said of staying in Venice i think it was specified in the flat description where the apt was so again check better the site. Last thing, i would recommend you to read this review one of our guests wrote us about staying in the Island (which costs as much as double what you pay by staying at our place): "Tiziana's apartment is lovely. It has a real Italian style to it and was very comfortable. Tiziana met us late at night and gave us all the information we needed. Very helpful-thank you! There was everything you needed in the flat; towels, extra blankets, washer, kitchen stuff. It is a two minute walk to the bus stop with buses every 10 minutes to Venice. After seeing people dragging their suitcases up and over bridges in Venice I know we made the smart choice by staying in Mestre!"