Hello, I normally don't respond to reviews, I believe strongly in this process and value the opinion of all my guests, however I believe this review to be misleading. The check in process has worked flawlessly for over 100 guests, and I can also assure you that everything in the apartment works as it should. I suspect that the trouble Chiara had was due to user error. I look forward to hosting each and everyone one of my guests and I hope to provide an excellent experience. I am on call for you 24 hours a day during your stay if you need help with anything from a using to the TV to a restaurant recommendation.