Lisa, I appreciate the detailed and accurate review. I’m disappointed that the stay did not meet your expectations, but that situation was completely avoidable with a bit of communication. I’ll explain how to prevent this sort of misunderstanding so that future inquires are more well informed.
I’ve been asked from other potential guests about the possibility of walking/biking to downtown from here. I’m always clear that it’s not a good option. I do have a neighbor who commutes to work via cycle, but he’s apparently in very good shape, and a thrill seeker. I always suggest uber as the best way to get downtown, it’s only around $12 each way. On the map, it appears to be a short distance to downtown (4-5 miles). We live in the city of West Lake Hills, they don’t call it Hills because it’s flat, and city code dictates the no sidewalks.
On more than one occasion I asked Mike “how are things going?... how did the night go?” I was (more than once) assured everything was ok. Had you/he mentioned the bed was uncomfortable, I could have mentioned that there is an additional camping (self inflating mattress) in the overhead storage.
If thing were not to your satisfaction, nobody was hostage to our situation. Airbnb has a resolution center that could have facilitated an early departure with refund. You stayed for three nights, but I would’ve been OK if you to found other accommodations for the last two.
Allow me to extrapolate on some of the other less than ideal details (complaints) mentioned.
The pile of decomposing wood... well, that is regrettable. I do recycle and I recently removed a three story home from our property out in the Hill Country. I salvaged the long (12-16 ft) cedar 2x6 and hope to use them to rebuild some sort of shed out there, I do believe in recycling. The styrofoam, those are actually small sections of SIP (structural insulated panels) that I use to help level and stabilize the airstream. Our lot is not flat (in the hills). If I didn’t stabilize the airstream, it would bounce and move with the slightest movement inside, it has a suspension like a car and it needs to have the frame stabilized when parked. The slope of the land requires something sturdy and large to be placed back there so the jack can contact the frame (sort of a large shim). Only the center part is foam, the skins are galvanized steel painted white. They are functional and intended to increase the comfort inside the airstream.
Both the wood and SIP panels are under/near the lower carport, at the back of the airstream. Most guests never walk that way. It is NOT my back yard. The only reason I sent you back there was to store your bikes. I was told you recently had somebody attempt to steal your bikes while staying in Shreveport. I thought you might sleep better if we locked them someplace out of view, to the back but still near you. Our lot is one acre (43,560 sq ft) . The stack of wood and SIP panel sections and entire lower carport is about 800 square ft... The entire foot print of the home and drive are 25% of the land, the back yard is mostly untouched (over .5 acre), free of debris and full of nature. In the last few days I’ve observed deer, a fox, a rabbit and I’m pretty sure Marvin (Boston terrier) encountered a skunk the other night (didn’t see the skunk, but it was an obvious situation, unfortunately for Marvin). So no... the back yard is not my project space and I’ll make a point to not walk guests behind the garage again. Some guests have sought us out because they are familiar with the city of West Lake Hills, the median (average) price of a home here is in excess of one million dollars, it’s safe and close to downtown, but retains the feeling of being out in the country (hence the code that doesn’t allow street lights and sidewalks). City code also dictates leaving the majority of the land in it’s natural state (75% of the one acre lot is forest). We have a trail through the back yard, there IS ample opportunity to enjoy nature here.
Old cars in the driveway... yes, I currently have three old cars (phone number hidden)) ranging from old hotrod vans (think Scooby and Shaggy) to a vintage BMW track car. Some people get excited by old cars, some consider them junk. There was a time I had nine vintage Porsche and BMW, I’m getting better and hope to thin the herd a bit more this year.
Unfortunately I did have my utility trailer in the driveway while you were here. It is UGLY, it’s 100% utility only, no aesthetic value. And it did have an old sink in it. As mentioned, I do believe in recycling and I’m recycling an entire three story home. I had just hauled back all the old appliances, took them to a facility where the refrigerant could be responsibly recovered. The sink has since been donated to habitat for humanity (ReStore) and the trailer is back at my place in the hill country. I will adjust my listing to make it clear, the Airstream is parked in my driveway, at the side of my garage... those are places where people should expect to find cars.
The Airstream IS a 1964, it’s a work in progress (another project). Some of the lower cabinet doors (under the bed and sofa) were missing during your stay. I had them in the garage with a fresh coat of paint applied. I didn’t put them on before your arrival because I was afraid of off-gassing, didn’t want the airstream to smell like paint. They are on now, it looks better, but really does not affect the functionality of the space.
The toilet in the Airstream, I apologize for not being completely clear on how to use it. It does work, but offers little privacy and uses a holding tank (it’s not an ideal situations for solid deposits). I didn’t intend for it to go completely unused... As for the lack of a shelf in the house bathroom.... never thought of that before. There is a series of hooks to hang clothes from behind the door, maybe it wasn’t obvious. It’s a unique space/design, can’t please everybody.
The mattresses in the Airstream ARE laughably thin, it’s true. I’ve attempted to mitigate this with a layer of memory foam under the mattress and some dense foam at the bottom. I sleep on them when we go camping, it’s not my favorite but I (like most) find them reasonably comfortable. Different people have different preferences on bed firmness, that’s why a sleep number bed exists. If the bed was not comfortable, you could have found other arrangements for the remaining two nights, I don’t oblige you to stay. I highly recommend the beds at the W Hotel or Westin, super luxurious!
But that sort of brings up the obviousness of the situation. Most guests recognize that I’m merely offering a safe and clean place to crash for a reasonable amount of money. Most guests have been happy to spend the money saved on accommodation to enjoy some of the nicer restaurants in the area (Uchi!). You could have spent a bit more ($65-81 for two adults wknd rate, plus hotel tax and housekeeping tip) and stayed at the Motel 6 out on the interstate. OR, you could have stayed at the W where the beds are really nice ($300 plus tax, tip and parking).
Finally, I can’t really do anything about my family eating breakfast when guests come through the house... we don’t eat breakfast at 8:30 in an attempt to make you feel awkward and I don’t expect this to change. Our family has agreed to share our space (including the kitchen) with guests. I frequently offer breakfast and coffee to our guests who are comfortable sharing the home during the stay. I don’t expect to find a resolution to our eating food in the kitchen and dining area... it’s just what we do.
in closing, we could have found a resolution for most of the details that detracted from your stay with a bit of communication. It is what it is, it’s a FIFTY year old camper parked in my driveway...
I’m sorry the price set your expectations high. I’ve felt that $75 a night (70 x three nights plus $15 cleaning fee) for two adults is a very low price in this market. Would you like a refund?