Response from Sung Soo:
1. Firstly I asked you AM 12:00 to Mr. Alexey, and I said 'Excuse me, I have an emergency situation. because, I have to go to back to new york and then san francisco. so, you available refund to me just one day?(I booked totally 3days). so, You told me "It is possible . but I must asked to Alice." I was agreed. and 10 minutes later told me "Alice will refund one day fare." So, I told you "THANK YOU VERY MUCH FOR YOUR APPRECIATION."
And I checked airbnb account 19:00 PM. That is not proceed. And then I asked you very kindly. then you send a message. At that time I was very embarrassed. because mail title is "solution of dispute" You told me confidentely, refund a money. and moreover Your refund polocy also "flexible". so, I didn't understand your position and thinking. but I passed that problem and Then I accepted.
"Excuse me, Pm 19:16 is very late time to you? (you have to check airbnb mail time)....DON'T LIE!!!
2. I was use your laundry. At that time I asked you "How much does your laundry cost?"(I REMIND YOU..I ASKED YOU BEFORE GO DOWN TOUR BASEMENT). But your answer is "you don't need a money, It's a free." I always used to asked about laundry fee. Someone ask a money, someone is free. because, the case is different. And at that time we talked about washing machine, and you told me "this machine is not ours, owner's machine."
EXCUSE ME, IS THIS MY GUILTY? PLEASE, JUDGE ME!!!
3.Courteous manner? Excuse ME, "DON'T LIE"
When I was use your owner's washing machine, I told you "thank you very much" totally three times. because, anyway, you allowed to free usage.
When you inform to me about asian grocery market and I bought some fresh food, I told you also 'THANK YOU VERY MUCH" The reason that I why remember this fact, I bought a korean traditional food in america first time. That is exited and glad to me.
Even more, the some host who don't like me, they admit my courtesy manner and clean.
4. I left just one Milk bottle, 900ml diet coke bottle and eggs case. What else anything? Please, tell me...It is your job....I dumbfounded. If you wouldn't treat some cleaning, You don't have to host.!!! And I left my 3 empty container is beside your trash box very kindly....
And I'd like to talk about your house. I used a lot of airbnb host house. Unfortunately, your house is very cold. i don't know sommer season. but winter season is different. even the case of living room.
soundproof is also some problem. I didn't slept your house. I slept just REM sleeping.
I kindly advise to you, you have to very small investment for guest. 40$ is not a small amount for budget guest. Most people don't wanna cold and noisy rooms or bed.
AND IF YOU WANNA OBJECTION, YOU MUST PREPARE LOSICAL AND PRAVTICAL PROOF OR BASIS OF ARGUMENT.
"PLEASE, CHECK UP AIRBNB MAIL AND THE ANOTHER THINGS"
nikoleta & dejan was apologized to me later. iIf you wanna their's apologize mail, ask me. I send you all the time.
Response from Sung Soo:
WHAT DO I NEED? I THINK YOU READ A NIKOLLETTA COUPLE'S WRITTING. I ACCUSEING TO AIRBNB CUSTOMER CENTER TO THEM.
I JUST ASK A PICK UP SERVICE ONE TIME. CAUSE, YOUR HOUSE IS VERY FAR FROM BLED. AND I DON'T KNOW BUS SCHEDULE.
AND MOREOVER I PAID 3.30 EURO.(I LEFT 2 EURO IN THE ROOM AND I PAID 1.30EURO IN FRONT OF CASTLE HOSTEL)
AND I DIDN'T ASK TO CONVEY A CASTEL HOSTEL PICK UP . OBVIOUSLY, THAT IS YOUR VOLUNTEERING. ORIGINALLY, I HAVE PLANING TO GO TO BY BUS.
AND, I FOUND A PUB 600M FROM YOUR HOUSE. I FOUND A SUPERMARKET 1KM FROM YOUR HOUSE. I FOUND A BAKERY 600M FROM YOUR HOUSE.
YOU TOLD ME, A LOT OF PUB,RESTAURANT IS LOCATE IN YOUR HOUSE VERY NEARLY. BUT I DIDN'T FIND A NEARBY PUBS AND RESTAURANT. THAT IS TRUTH.
I JUST ENJOY A MY HOLIDAY VERY QUIET AND SERENE.
I DON'T WANNA ANY OTHER ARGUMENT