Firstly we weren't greeted by either Peter or owner of the property. The helper came and gave me a 2 mins instructions on how to lock and unlock door. Didn't tell us how to use stove no instructions were sent until the next day (midday) which was too late as sis-in-law was hungry and accidentally broke the glass which we informed the helper and she obviously did not rely message to him. Frankly I would rather stay at the hotel.. Better service and I wouldn't get a personal email from peter hinting that we should have left a gift! Seriously? After all the debacle you expect us to leave a gift? First time using airbnb and after the horrid experience we had with peter it will be the last! A 'sterile' hotel is so much more comfortable than the shabby little flat offered! Disappointing is definitely an understatement!