I am sorry to hear you and your guests had issues with allergies. This was not due to a dirty house but what we call Pine Pollen. This was also noted in the previous guests review.
The property borders Coconino National Forest which is a 1.856 million acre US National Forest. The property is surrounded by Juniper trees, which in the months of February and March go through pollination creating a layer of yellow dust that covers everything outside. It is not the same as the dusty desert environment you are used to. If you were to have opened doors and windows during your visit, the pollen would be present in the house. If you were to have noticed, anything you wiped clean outside would have a new layer of yellow dust within hours. We have had a very warm winter and the pollen is thick this year.
I myself am an allergy sufferer so I do keep my house as clean as possible. I make my travel plans this time of year and go to humid coastal locations to get out of the pine trees. You might want to think about trying a different location yourself next time.
Thanks for pointing out the cobwebs located in the vaulted celestial window area. I did pull out the 16 ft ladder and removed them. The silk plants are being cleaned also. The house cleaner is earning her $65 this week.
As for the internet. You must realize that Sedona is a small rural town. Some areas still lack cell phone reception. We have wireless internet but by no means is anything High Speed here. I do have a welcome letter that states the "internet access is available for web browsing, checking emails and small MB downloading." This is as fast as it gets around here. Most guests are here to enjoy the views ,outdoor activities and nature. I do have a DVD player and satellite TV for guests to use if movie watching is on their list of activities.
Sorry you were unable to enjoy the gas fire pit. The propane bottles were full, the valves were just shut off. I always close both the grill and the fire pit propane bottles when they are not in use. I will make sure to note this on the welcome letter for future reference.
Pollen is thick this year. There is a yellow dust coating everything in the Sedona area. Unfortunately for pine pollen allergy sufferers, myself included, it seems to have set in early this year due to the warm winter we experienced.
Hopefully your next visit to the area will be pollen free.