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There are a number of inconsistencies in this review as this guest never contacted the front desk regarding insects or cleanliness issues.She,nor her partner who I met when I was working in reception ,never reported anything to either myself or my 2 office receptionists. Had they, we would have looked into it immediately.
Her partner requested a room in the hotel because he said that Liane wasn't feeling well and couldn't stand the heat. I mentioned that Villas Nicolas, the hotel did have air, but would be more expensive and that the 1 of a kind Jungle studio that they had booked states ceiling fans only. He said he was aware of this but that Liane wanted air. The small "jungle"studios are cleaned by the same staff as Villas Nicolas. All of our previous reviews attest to their attention to detail. Having said that, the word "jungle" means just that. Unless you are in a hermetically sealed hotel room there is always a risk of insects from time to time. We spray when there is the occasional onslaught but only upon request...as we try to limit use of (website hidden). To date we have not had any complaints re cleanliness either in the hotel or in the less expensive "jungle"studios next door. The reviews that are posted represent all of my rentals and they attest to this. I regret that these guests felt the need to post something that was less than honest because they perhaps expected that we would give them a free upgrade to the hotel.