John - thank you for the review! It was lovely hosting you and your wife.
I'm sorry we missed the chance to leave them a formal review. They were easy to communicate with and made the booking process easy.
Once they got here, they were clean, respectful and great to chat with. We highly recommend them and would welcome them back anytime!!
We enjoyed hosting Bhupesh and his family. We are grateful for his feedback because it is through guest feedback that we are able to improve on the guest experience.
Immediately after his stay, we bought a brand new microwave and toaster for the home. Moreover, given the unusually hot Seattle summer, we are having air conditioning installed mid-August.
With regards to the basement, our FAQs clearly state that the basement will be locked off. It is a separate apartment and there may be guests staying there. Those guests are NOT Airbnb-ers, but people we know personally and trust in our home. The main house, that people rent on Airbnb is completely separate/private and over 4,000 sq ft. This is the first time we've received this kind of concern/complaint and I do agree that people should be aware that while they will be alone in the main house, there's a possibility somebody will be in the basement.