Response from Maya:
This cancellation was beyond our control. We were informed a few weeks ahead of time that there was going to be construction in our building. As a result, we unfortunately had to cancel Hannah's reservation. We had no idea this was going to happen and unfortunately have no choice.
We were extremely sorry to have to do this, but we could not in good conscience rent out a place without the proper standard of accommodation.
We helped Hannah find a wonderful alternative, and offered her a gift card to welcome her to NYC.