Its unfortunate that Charlie was loose with the facts
… i actually contacted him days into his trip to inquire if all was well and was only then i learnt of any dissatisfaction. Amongst his complaints like the lack of a corkscrew (noted!) and towels not being fluffy enough was his opinion on the state of the flat (which IS extremely clean!)
With the customer always being right, I offered immediately to have someone come in to re-clean the place and even buy new towels to his liking but got no response. He stayed the duration of his trip without further comment nor complaint
So i think it was pretty unfair and completely disingenuous to leave a review that fails to mention that he turned down any adjustments that would have enhanced his stay and made any comments necessary.
With that said i can assure all future guests that you are coming to a great flat (with a comfortable mattress that i sleep on every night) that you will feel more at home in.