Response from Jessica:
I am sorry you feel this way, Marcela. Leaving the keys under the door has been standard practice, as the apartment is only rented when I'm out of town. As evidenced by my below reviews, I leave the apartment clean and orderly, with space for some of your belongings during your stay (given this is my place of residence obviously my belongings are also there), and have not had an issue with another renter in regard to that or any other component of the apartment. I did need you to check out of the apartment at 10am, which was only fair given you checked in at 9am, as other renters were coming that day, so again I'm sorry you couldn't leave your luggage until 11pm. I was happy, however, to provide you with places to store your luggage in the city, as well as give you detailed help and direction in regard to the city and transportation, etc. upon your arrival. I hope you still enjoyed your stay in NYC!