Thank you E, your feedback helped me to make some positive changes. There are now new pots and pans, new dishes, a new shower head, new shower curtain and a new bed. I was glad we were able to come to a quick and seamless resolution and my future guests will no doubt have a better experience for it.
Thank you Lena, it's good to know about the bed. It may be time to get a new one. I always appreciate feedback and it's really the only way to know something needs improving. I hope you'll find your way back soon :)