If Nelli’s hosting situation was very bad, our stay was worse. It stinks to spend hours of your vacation trying to coordinate with your Airbnb host!
As Nelli mentioned, she forgot that she arranged an 11am check-in with us and we were not able to get into the apartment for about an hour and half (not 45min). The apartment was not cleaned and ready for us when we arrived so we checked into a hotel because it did not look like they would get the apartment ready any time soon and we had already been waiting outside on the street with our luggage.
What she also did not mention was that the apartment turned out to be a bait-and-switch - the address on the Airbnb listing is not where you are actually staying. Nelli has multiple Airbnb listings and manages communication and logistics from abroad. She got our details mixed up with another tenant.
As you can read from her review, her tone is abrasive and she was not a gracious host. We not receive any instructions for the apartment (i.e, wifi) and we definitely did not receive the bottle of wine that she claims to have left. Nelli is a professional Airbnb-user and knows what to say and how to work around Airbnb rules.
I do not expect hotel treatment. My boyfriend and I have had great experiences with Airbnb as guests, and have listed our own apartments many times on Airbnb in the past. We like Airbnb precisely because it is not impersonal like a hotel and we enjoy feeling like guests in someone’s home. In this case, this was a rental property and not a home so the hospitality was definitely lacking and we didn’t appreciate the vindictive review.