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A wonderful guest in all aspects, would gladly have her back to stay anytime.
she checked in early morning,we prepared two apartments let her choose from,because the previous customer just checked out several hours before,the apartments was waiting to be cleaned in the afternoon,she complained and said the apartments were very dirty,she don't like these two apartments,we had no choice and agree her to pay first night fee and refund the remain money to her,she is so hassle We don't want to accommodate her again.
The guest wanted early check in and late check out. I was fully booked the whole time so I really tried to do my best and fullfill her request. I was aactually able to pull it off and give her the apartment upon her arrival at 11:00 in the morning. I personally did not check her in and she never came to the office to advise me she had other guests arriving in the afternoon. I had no idea that the people that arrived later were part of her group. They never even mentioned it until after I realized I gave them a seperate accommodation all for them. The comunication with this guest was not the best!