I got in touch with Luca - the business partner you named me as contact and didn't get a response within a day. To get in contact with Airbnb was the next step. In the email you said yourself that Luca was responsible for the flat and that you had no clue about the circumstances. Regarding money: I paid for 4 nights GBP 240,-. See also pricelisting. and you offered me GBP 40,- as refund! Where did you learn the counting! You just rip the people of and hope that nobody is complaining. Obviously your making more effort in backbiting me here then cleaning appartments. What yould a guest do more than asking for a hoover to do the cleaning themself???