Response from Millie:
Kimberley was generously given a rate of stay significantly below the daily/weekly price so as to accommodate her finances and her living circumstances which previously was a tent at the Ojai Foundation.
Kimberley had many “requests” prior to entering Serenity in Ojai. Every effort was made to accommodate her requests, including the purchase of a mattress for her bed. She adamantly declined this purchase, stating she had solved the problem. December 8th and December 16th, Kimberley was requesting to stay at Serenity in Ojai on a month to month basis starting in January. On December 13th, Kimberley wrote the following message: “Millie thank you so much for turning off the (outdoor Christmas) lights and asking (private name) to turn down the TV last night. I got a very restful sleep and am 50% better already!”
During Kimberley’s stay, she invited a long hair outdoor neighborhood cat to stay inside the house alone without first asking - resulting in carpet replacement due to cat urine; and extra house cleaning due to feline allergens. Kimberley also took it upon herself to let my dogs out from their secure housing since she “thought they needed exercise”.
The day before Kimberley was due to leave; she wanted a housing reference from me. I stated she had crossed some boundaries while living with me. At that point Kimberley became verbally hostile toward me; and followed this tirade with a written commentary that was groundless, bizarre, and antagonistic.
As for the Airbnb guest with the dog; Kimberley’s comments are completely unfounded. I would suggest prospective guests read this current guest’s upcoming review at the end of January for a more balanced and accurate perspective.