I'm not even sure where to begin with this review. I've had nothing but positive reviews both before and after this guest's stay. It seemed that this was her first experience with airbnb so I'm not sure if it was a case of mismatched expectations or it they simply changed their mind about staying and were trying to find a way to get refunded. In any case, all of these accusations are blatantly false. No, it's not a five star hotel but my apartment is very clean and no one has ever smoked in my apartment. The HVAC works just fine. Because I'm not there most of time I don't leave it at 70 degrees but all you have to do is turn down the thermostat. The sheets on the bed were absolutely clean. For some reason the guest decided to pull out a folded pair of sheets from the very back of my closet. I use these particular sheets for craft projects and, yes, they do have glue on them. However, these sheets were not on the bed nor would I ever have put them on the bed. I'm not really sure how all that came about.
Unfortunately, this guest was an extremely poor communicator and made no attempt to resolve any of the issues. Instead I simply got a message saying that they my apartment was unclean and they would not be staying. I did sort of feel that I may be getting scammed and that they were simply trying to find a way to get their money back especially because the claims were so outrageous.
I make every effort to make sure all guests have a clean, comfortable, and affordable experience in our great city of Austin. Please refer to my other reviews for a more accurate representation of my place.