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Although in the end Vanessa seems to have had a good stay, recommending the riad to her friend, she proved to be a rather inflexible guest who raised several complaints during her week stay. (Some understandable for example that the wifi was only available in the kitchen area for the first 3 days of her stay; others less so- for example the lack of choice of French channels on TV)
I did my best to accommodate her, including offering her a free upgrade which she refused asking for a refund instead. I would suggest her to be more flexible and adjust her expectations to reflect the countries she visits as well as her budget.