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you were very kind in attempting to better the situation when we firmly complained. Thanks for that!
Nevertheless, you cannot be right when telling your clients that you only are responsible for what is inside your apartment. That is not true at all. You are in fact not supposed to rent out your place without telling your potential tenants that there is a construction work going on right above your apartment and it usually starts at 7AM on weekdays!
As for what was inside your apartment. Heating was certainly not, only one out of the three radiators worked. Then, at our request (after we slept in 16-17 degrees and my wife got sick) you gave us a heater which solved the problem immediately. Just like you solved the issue about bed linen and towels before, which in your opinion (and contrarily to what you indicated on Airbnb) was not part of the deal.
In addition to the workers and the cold, the noise of the only radiator that worked and the constant water trickling of the toilet bowl also made it difficult to sleep. We fixed the radiator, only the air had to be let out of it, but could not fix the water tank, since it was built in the wall. (So, it was loosing water all the way through. Surprisingly, though in the first morning we already sent you a text message about it.)
Not being able to sleep comfortably (for 50 Euros a day) at the beginning of our sojourn almost ruined our short vacation.
Generally speaking, our impression was that your place had not been lived in for a long time. Otherwise we could not find explanation for the leaking gas (once we forgot to turn off the main switch on the wall and were woken up by the terrible smell of gas a couple of hours later), the rusty water that came out first from the taps or the cabinet below the bathroom sink or the toilet paper holder which both were kept in place by Scotch tape.
Please, do not get us wrong! We have no regrets about having stayed in your place for 6 days, but we think we owe an honest feedback to all others who might want to find places through Airbnb.
Should you put a bit more care into your hosting and a bit more money into your flat, you could do very well with it. It is a clean place and it has a rather convenient transportation to the center of the city.
Thanks for what gratitude is due for and please take our complaints the way they were given. With love.
Sincerely yours, Judit and Gabriel
I traveled throughout Italy with 3 other friends and stayed here at Maurizio's place. It was a very spacious apartment with a very nice terrace. It accommodated all of us quiet nicely and we enjoyed cooking in the kitchen. It's located in a quiet area which was great for some days of relaxation. Maurizio was very gracious to give us a lift to and from the train station. We rather enjoyed our stay! Thanks Maurizio!
maurizio e' stato molto gentile nei nostri confronti e ci ha accolto benissimo,la casa era esattamente come riportata nell annuncio e ci siamo trovati benissimo!
Maurizio e' stato un host perfetto , preciso e (website hidden) siamo trovati benissimo nel suo appartamento, pulito, confortevole e con un letto comodissimo ! La zona e' ottimamente servita, bar, negozi e vicino al mare, lo consigliamo vivamente e speriamo di tornare nuovamente .Grazie per la tua disponibilita' Maurizio a presto !
Grazie, Armanda, ti aspetto presto!
What a great time in Bettona! We rented Casale Felicia for the month of October to get a local native Italian experience. We could not have asked for a better host and a more relaxing home.
Casale Felicia is comfortable and very roomy with a great patio and outdoor grill and pizza oven.
Maurizio is a gracious host. He was helpful in moving in and showing us around the nearby town.
The walled city Bettona is not far from the house. We found the people friendly and welcoming to visitors. The house has everything you may need for your stay we got the most use from the grill and pizza oven! (And the wine opener).
Maurizio is very responsive and got back to us very quickly. He was available for questions and was just a great host.
Enjoy the hilltop house, we sure did!
My family's experience at Villa Felicia was a great one.
There was plenty of room for all 5 of us, with 4 bedrooms, 3 bathrooms, a large living room and eat-in kitchen and all of the necessities we needed to eat and sleep. The outdoors was also as described, with lots of space to relax, eat and play.
Our hosts were extremely nice and helpful. If there was a question or a problem, of any kind, they were at our home in minutes to solve it. They were also very helpful with our travel to and from Santa Marinella and gave us dining suggestions, when we asked. The beach is close enough and there is a play-land for kids and park around the corner. Shopping is also close by and a friendly café is two doors down.
Bikes were made available upon request.
All in all, this was a fantastic experience and we plan to make Villa Felicia a regular place to visit, for our family, in the future.
Our heartfelt thanks go out to Maurizio and his wife for everything they did to try to make our stay a great one! Maurizio, always with a smile and enthusiasm.
With Warm Regards. Alexander and family
Maurizio è gentilissimo, simpatico e molto disponibile!
Mi ha accolta molto bene e la casa era pulita ed in ordine!!
Appartamento molto bello ed accogliente, attrezzato con tutto il necessario. La posizione è ottima, vicino al mare e con molti ristoranti nelle vicinanze. Maurizio è stato molto gentile e disponibile. Consigliato
We did stay 5 days at Maurizios and it was a pleasure. Clean and nice rooms, Maurizio wasreally friendly and helpful! Would recommend!
E' un posto che lascia senza parole... veramente incantevole!
All'arrivo siamo stati accolti splendidamente da Maurizio che è venuto a prenderci a Bettona e ci ha fatto strada fino al casale.
Bello, spazioso, elegante, con tutto ciò che si può desiderare ed anceh di più!
Al mattino, prima di fare colazione, andavamo a coglierci un frutto nel frutteto.
I più piccolo poi, aspettando che tutti si alzassero, andavano a fare un bagno in piscine.
In una posizione strategica, è una base perfetta per diverse escursioni, a partire proprio da Bettona, paesino bellissimo.
Sono tanti i posti veramente vicini e assolutamente "da non perdere": Assisi, Perugia, Gubbio, ... d'altronde siamo in Umbria!
Al ritorno, stanchi e accaldati e non si riesce a resistere alla tentazione di un bagno in piscine e un giro per I terreni della proprietà dove ci si può letteralmente perdere.
Una giornata veramente piena ma non ancora finita... volendo si può preparare una bella grigliata in terrazza e mangiare sul bel tavolone rotondo in ceramica accanto alla griglia.
La casa è veramente molto bella, come si può vedere dalle foto dell'annuncio di Maurizio che rendono benissimo l'idea del posto.
Bellissima l'Umbria, ma in una casa così varrebbe la pena andarci anche se fosse da un'altra parte.