you're crazy! You know perfectly well that we left the apartment tidy and clean! we didn't disturb neighbors and the card of laundry we have given to Bella! I paid the agreed price and it was my right to have a flat clean and tidy! I rented homes in the middle of the world and is' the first time that I have an experience so bad! you are a bad host and one of the most rude people I have ever known!