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This guest left quite a mess in our condo. In addition to just a general dirty/messy checkout cleaning (debris on the floors and filthy counter tops), there were stained blankets that had to be replaced, stains on the carpet requiring a carpet cleaner (one of the stains is a burnt spot that can't be removed), and we were missing 1 towel, 2 hand towels, and a wash cloth. It was a little over $150 in damage/extra cleaning expense not including the burn on the carpet.
The guest requested an early check-in at the last minute prior to her stay. I did my best to accommodate her but could only spare an extra hour, as I had guests checking out the same day.
The guest also called my cleaners 2 days into her stay requesting a towel and linen change. I explained to her that my cleaners are not the same as on staff housekeeping at the resort, and that her booking included a checkout cleaning, but not maid service. I offered to have my cleaners change the linens/towels for their usual fee. She declined and stated that she requested the change of linens because the linens seemed dirty. However, I had just purchased these linens and they were not only clean, but also less than a month old. When I asked her if she would like me to come by to see what she was talking about, she declined and stated that she had her own towels and linens. She said her concern was that the linens were brown/tan color (this is the color I purchased - the color they are supposed to be). This all left me a bit confused - I'm not sure why she asked for a linen change if she had her own or why she thought that colored sheets were dirty because of their color. After the guest left, I went by to inspect the towels and linens to see what she was talking about. As I said, it was a bit of a disaster. In addition to having my towels missing and all over the balcony, it appeared that she had gotten towels from the resort's maid service, which I had previously told her were not affiliated with our unit. There was a whole set of white towels left that must have belonged to the resort.
I hope this is helpful to the next host.