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I'm a journalist located in Paris France.
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There was a lot of communication from this guest during their stay. I went back and took a look and counted dozens of messages going back and forth. This is rare in my experience but it does happen from time to time. Most of my guests simply check in on time, check out on time, and have a wonderful stay in a beautiful apartment while they're in my place. If all of my guests needed this level of service I would need to hire staff but it's not as if they were rude to me, just high maintenance.