Hi Asaf We're sorry you didnt have the bed you wanted, next time we will be happy if you come to the office when you're here and maybe we can replace your apartment for something more suited to your needs
Hi Tamar -
We are an Apartment Hotel, and actually started out as just apartments for rent with minimum services, however as time passed our guests were interested in more and more service and we adjusted to the demand.r
I sincerely apologize that the instructions regarding the late departure free of charge did not go through smoothly, and i hope that it was resolved as quickly as possible to your satisfaction.
All the best,