Caroline, I'd love for you to elaborate a bit more. As Matt and I left the apartment, we double checked all your requirements? From what I recall, we definitely stripped down the sheets, piled the towels in the bathroom. What was incorrect with what we did? I apologize profusely, truly, if we misunderstood the instructions. I did leave a book I finished reading as I thought it might be interesting for someone else. We left the trash in the bin as that was our understanding. Again, I'm sorry, I'm just trying to think back to what specifically we could have done! I feel terrible. I did choose to also not mention in our review that we had to wait to check in, or that there was half a roll of toilet paper in the apartment... Hopefully that helps in balancing out whatever we might have done to upset you. Again, thank you for your help in getting my sunglasses back. I was literally in tears when I realized we couldn't get back in and that you were out of town. They are a gift from a friend that is irreplacable to me. Again, please if you can help me understand what we misunderstood about our check out instructions, I would be grateful.