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We were very sorry not to have met Arellano. The only contact we had for him was an email and he didn´t reply, either to us or Airbnb. I needed to meet him to show him the way to our house , sent him instructions on where to meet and waited for him there for half an hour but no sign of him and no message. We stayed at home checking our emails every fifteen minutes but he never responded. We hope he is OK. Sonia
Mr. Arellano was tried to be contacted by me thru the airbnb system and thru my own email address inorder to give him our address and ways of getting here and find out about his arrival plans and to offer him an itenerary or leave him to his own plans. after various unsuccesful tries more i contacted Mr. Rob W. FOR HELP. HE ADVICED ME TO CONTINUE TO TRY BOTH WAYS TO COMMUNICATE WITH Mr. Arellano. a day after contacting with Rob W.i got an email from another host who had had Mr. Arellano as a guest but Mr ARELLANO HAD NOT CONTACTED HIM NOR HAD HE BEEN ABLE TO CONTACT Mr. Arellano, Arellano had not given a telephone number that could be verified and thus he had had our same problem. he stated that Mr. Arellano had never shown up for his reservation and that he had been paid by our agency for the time of his reservation which he had not cancelled. his advice was for me not to worry and sit tight. however, i continued to try contacting Mr. Arellano both ways i had tried until then. basically because i continued to be worried aqbout the welfare of our guest. i tried nearly everyday before the 16th of January. and then i had contacted the agency thru other email address and i was told the same as Mr. Rob W. NOW, IT ALL HAS HAPPENED AS THE OTHER HOST A Mr Fernando who was perfectly correct in his advice. i do not know Mr Arellano in order to review him. and although i still have not gotten the usual message from you saying that the payout for Mr. Arellano stay has been sent to my bank account i do hope that is the case as by your request for me to review the guest it means that he did not cancell his reservation and also by the fact that according to a message recieved by me from airbnb the clause of no cancellation would be invoked and thaat i would be paid for the uncancelled reservation. i am confident that that is the case and that i hope Mr. Arellano is in good health which isreally the important thing. ENRIQUE SALDANA.
No llegue a conocer al huésped
La verdad, es que ORELLANO no ha venido, hemos estado pendiente durante varios dias enviandole mail , para que nos diera la hora de llegada , pero nada.
No podemos decir nada mas
Arrellano fue un huésped pluscuamperfecto. Ni si quiera apareció por la casa )pero sí pagó).
Arellano booked our Villa for a night,but unfortunately he could not make it and we did not have the pleasure of meeting him .He kindly paid for the night.We hope to see him in future as he seems like a very nice gentleman.
este huesped no vino.
La verdad es que Arellano tampoco vino nuestro apartamento pese a haber pagado.