Mavic and her friend arrived hours earlier than they said they would and that caused an issue since the electric company had been told they had until 5pm to fix the issue. We worked it out, but not without some worry. I was present start to finish, of course, so the comment about turning up is just wrong and offensive. On the second night a kid had messed with the water valve outside the house and we had the water back on by 8am the next day.
We would not rent to these girls again.
Tara and James were the kind of guests that anyone renting in a non-USA location seeks to avoid. They booked a location way out of town at a very low rate on the most popular night of the year. They arrived late on New Years Eve, spoiling the night for me, but I didn't rush them, I waited and then spent a lot of time getting them checked in and confirming they were comfortable. After all that - they complained they were too tired to attend the festivities. We have fireworks nearly all night in the center and most people would have checked in and then gotten right out to participate in the best night of the year. Had they done that, they would have been THRILLED with the experience. Yes, the neighbors are very poor, but the estate itself has half a hectare of lush grounds, multiple terraces, direct lake views. Staying at the Treehouse is a perhaps once-in-a-lifetime opportunity to see and experience authentic, rustic, cowboy Mexico - no tourists here, this is the real thing. Our guests are grateful for the opportunity to spend time out among locals. We are very clear in our description of the property. We provide a weekly housekeeper but dust and bugs do hang out here, no question. "Horrible" is exactly as we would describe guests who travel internationally with a set of preconceived ideas about how things should be rather than seeking to understand and appreciate the gifts that international travel have to offer.