Thank you for your comprehensive review Megan! I really appreciate your taking the time to point out these important issues which will be tended to at once!
I am happy to know that you had a good time regardless :)
All the best,
Thank you Lara for your kind review. We have taken into consideration your important observations. We have since hired Danilo at the front desk, whom guests will be able to comunicate much better with as his English is great :)
I am thrilled to know that you enjoyed the lovely private balcony!
Thank you for your kind and comprehensive review! We will take note of the observations for future guests arriving here. It was a pleasure for us to have had you stay with us. Welcome back any time!
Thank you for your comprehensive review! I am thrilled to know that you mostly had a pleasant stay the loft and in general in Cartagena...
On the other hand, I am very sorry that I was not there to clarify the breakfast issue as I am still out of town. Unfortunately, it should have been better explained to you that the rate you paid for three guests in that particular family suite, in fact, did not include breakfast. I recently checked this particular listing under amenities, and breakfast is not checked, although the other suites, for two guests at the same rate per night as yours, do include breakfast.
Again, I apologize for any inconvenience this could have caused you, and I hope this doesn't deter you from visiting Cartagena in the future.