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Zuzana made last minute plans for her “honeymoon” and we did all we could to assist her and answered all her questions. She also had access to the villa photos, room descriptions and prior reviews (most are very positive and informative). Upon arrival she seemed content and never mentioned any issues to our onsite managers, who would have happily done their best to please her. Contrary to her comments, she NEVER tried to contact me, and I was completely unaware that she had departed the hotel early. Why would anyone choose to write a toxic, distorted and untruthful review rather than simply speak to the “nice managers” (as she called them) on site and allow them to resolve their minor issues? We have had many other “honeymooners” stay at Villa Las Tecas who were very happy with the value we offer which includes large villas with private bedrooms, big kitchens, private baths with on demand hot water, a private deck, pool and a short walk to the beach. In response to her claims, we strive for guest happiness and satisfaction. Our villas are clean, well equipped and maintained. There is new paint inside and out and we are constantly upgrading and improving the hotel. How can we get so many great reviews and repeat customers if this wasn’t true? The kitchens have new cooking and eating utencils, appliances have been upgraded and serviced, the property, tropical gardens and pool are maintained to a high standard and our managers strive for our guests comfort and satisfaction… Here is a response by the hotel managers, Jon and Nicole: “The first mistake that Zuzana made in her review was admitting that they booked Las Tecas last minute. How can any "expectations" be managed if the proper research was not done in the first place! Her next point was that when they arrived they were not able to get into their accommodations right away. This is because THEY TRIED TO CHECK IN BEFORE NOON! The last patrons had just checked out at 11 and it would be near impossible to completely turn a whole villa around in an hour. If you've ever stayed in any type of hotel anywhere you know that check in times are usually at least AFTER 12, and usually more like 2 or 3. As we were cleaning the villa however, Nicole and I stopped and did all that we could to accommodate Zuzana. They were shown the pool and places to change and even had their things placed in a safe place and moved to the villa once it was ready. They said they completely understood as we explained they were very early and it would be just a bit before we were done cleaning. Apparently that understanding on their part was false. As far as the price, it was the dead center of holiday travel. Everything from airlines to car rentals to accommodations has increased prices, and this does not just apply to Costa Rica or Villa Las...