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No, I cannot recommend Francois and his party on AirBnB. Clear rules exist for not smoking on the premises and his party did. It has been two weeks and I have not been able to rid my house from the smell of smoke.
Worse, I was very concerned about his party before his reservation began and let AirBnB know prior to the reservation starting (Because they were not following the house rules prior to their reservation by continually communicating off the site which I don't prefer, having more people on the reservation than what was reported, ad having a third party communicate with me about the reservation rather than the primary renter).
Worse, AirBnB informed me their credit card was declined just prior to their arrival (This has never happened in 200 guests). As a result of the combination, AirBnB actually gave me a free pass for allowing me to cancel on him. I should have cancelled but I did not want too and inconvenience them and loose out on the cleaning fees already paid/reservation income. I regret not cancelling.
Instead, I decided to force them into updating their credit information (awkward) before entering the property. After they left, my cleaning staff complained of smoke and she found their cigarettes on her own. Francois' party admitted to smoking on the premises and I filed a claim for the deposit to clean up the smoke smell. As can be predicted, Francois, "after saying they had a great time" in writing wrote me nasty things about their stay. All the while they had great things to say. Worse, all their so-called retroactive issues, however, have remedies clearly listed in the house manual. If they had read it, they would have found that I have staff on hand 24/7 to fix any issue.
Francois is entitled. If you have a problem with him and you hold him accountable he will punish you for it with a bad recommendation. Summary= Francois' money is not worth the effort. Parties like Francois should be forced out of the AirBnB community.
Francois and his family were a pleasure to have. They respected my neighbors and the apartment like it was their own. If they ever come back to philly they are always welcome to stay with us! Definitely recommend his entire family!
Nice Family they enjoyed having them they left place neat, I would host anytime.