Response from Luis:
I’m perplexed that the bedroom’s vintage furniture did not meet Flavia's aesthetic standards--other guests have rather enjoyed this. I’m also sorry to only now be learning of her other concerns and I wonder why she did not say anything to me in person at any point over the course of her four-night stay, so that I could make her visit more enjoyable. I did my best to accommodate Flavia and her change of dates, her unexpected late arrival, and her various other requests, but two weeks after her departure, she wrote this review. I wish her well in her future travels.