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The reservation was canceled 294 days before arrival. This is an automated posting.
Anna was super helpful during this whole process. I needed a place for an employee to stay and she replied quickly on every question I had!
The reservation was canceled 5 days before arrival. This is an automated posting.
The reservation was canceled 13 days before arrival. This is an automated posting.
DO NOT RENT FROM ANNA
First off, Anna works for (email hidden) and Shaked Vacation Homes LLC. Do yourself a favor and google their reviews on other sites right now. Unfortunately we didn't figure this out until we had paid our non-refundable deposit and received Anna's contact info and the rental contract.
Our experience with this company was terrible:
The ad is misleading. There is no air conditioning, heater or fireplace. The apartment has no airflow and is incredibly stuffy.
They originally provided us with only one set of keys for three people.
Upon move-in, half of the dishes were caked with food residue. The patio was covered in weeds and trash.
The shower wouldn't drain or turn off and this wasn't fixed for eight days.
The kitchen is far from "fully stocked." The coffee machine was broken, there was no toaster or measuring supplies.
They claimed the internet wasn't working and wanted to make us responsible for fixing it and working with Comcast.
We were given one roll of toilet paper with only six squares on it. Yes, you read that correctly, six squares.
Luckily, we rented through AirBnb and they were able to moderate a resolution but it was a major headache and detrimental to our experience in SF.
Please, save yourself from a miserable experience and book through a reputable hotel.
This is not a negative feedback. I'm just stating the facts of our stay.
We had tremendous issues with the unit upon check-in because it was NOT as described, "Newly Renovated". The unit was very dusty and a couple spots were filthy, the toilet was leaking, the toilet fan wasn't working, the sink drain was clogging, bathroom light was broken, one of the wheels of the bed was broken, the pillows stink, the window blind in the room was hard to use, room dividing doors were very hard to slide, the door to balcony was very hard to slide, the cabinets were smelly, the air-conditioning and TV remote did not work, the TV was so old and blurry, the flooring is slanted(anything that has wheels or round edges things can't stay still on the floor). We reported the issues upon check in, the management person who was supposed to come in and take a look, but did not show up and made us wait for a long time. The first two weeks were very disappointing for us to wait on service crew to fix things or bringing new items to us, which we had to alter our activity plan. The service people were rarely on time. The host promised a DVD player, but there was none, so the management bought a new one, but the TV was too old that there was no cable connection slot to connect, so they had to return it. One major incident that happened was a couple metal spikes(sharp nail) sticking out from the flooring frame and poked me and my son when we walked by barefoot without knowing the nails were there.
Although the host tried to fix many broken things, but not all. We tried to negotiate with the host, no partial refund or discount was given for what we've been through, not to mention we slept on a slanted bed for so long.
Anyhow, the host promised this unit will undergo renovation, so hopefully the future guests will have a "brand new" unit.
Host responded to questions with in a few hours or less (good)
The description was accurate. A floor plan would help me to understand the layout of the rooms.
Everything was there to cook and clean, except a toaster, wash rags. and broom and dustpan.
I am surprised that this apartment is only 2 blocks from Rodeo Dr.
This home is located in a premier neighborhood in a great spot with an amazing view. Spacious bedrooms and living spaces made it really easy to get comfortable. I would definitely stay there again!
She let us check in early since we wanted to get settled in before heading to the beach for the day. Nice place. Will definitely want to return again another day.
We very much enjoyed our stay at the apartment. Both the location and the characteristics of the apartment were exactly as featured in the airbnb site. It is spacious and well maintained, even if a bit spartan on the decor. The pool and hot tub are particularly nice, as is the fact that you can to Venice beach!