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Andy and his wife arrived in another " polar vortex' night and we were all freezing but they were great sports! I tried to get space heaters but they were all sold out.. Florida doesn't stick many! I wish I had known about his bad back as I would have told him the bed in bungalow is softer.. Guests either love it or hate it.. Hard to please everyone but completely understandable . They were very tidy and nice people, I would recommend them as guests to anyone with a firm bed :)