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Yves and his wife are the worst guests we had so far: impolite, unfriendly and aggressive. What we did to deserve that: we made a mistake and were unable to provide them in our house with the room with private bathroom we promised but instead with a room with shared bathroom. Why? because we had a problem that led to a misunderstanding, and we felt so ashamed that instead of cancelling them last minute, we thought naively that we will still receive them in our home in another room. Of course it’s not okay to not give the room the client booked but everybody makes mistakes and we didn’t deserve their horrible attitude towards us especially after countless apologies and total refund of the amount paid. Indeed after staying one night, the next day at 4pm in the afternoon they decided to leave and my parents refunded them of total amount although they stayed one night. But not only did they not show any understanding at all, but left after being unfriendly to their hosts (my poor 70 year old parents that were panicked by their attitude), and also on Yves’wife side with a lot of hysteria and noises, that wasn’t necessary especially since it was clear from the beginning that if they are not okay with our solution they can get the money back immediately and stay for free until they find better. Finally they send a very aggressive and humiliating message that made my mother cry. All of that because of a bathroom. We’ve hosted around 200 people so far and I never seen anything like that so these are guests that I would not recommend at all.
Merci d avoir séjourné chez nous en esperant que vous garderez un bon souvenir de Lisbonne et pouvoir vous recevoir a une autre période
Thierry et Vanessa