My husband and I recently relocated to Bend, Oregon. My husband is a freelance web and graphic designer and I am an elementary school teacher.
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Marla was a perfect guest - friendly, neat and considerate - left the Nest in excellent condition. We would not hesitate to rent to her again. Thanks Marla!
A day before their arrival, Marla told me she no longer planned to come. Fine; however, she never bothered to cancel her trip on AirBnB, so left my place booked for the weekend. When the trip was, naturally, charged to her, she complained to AirBnB--and began to harass me with repeated email demanding a refund. (Again, she never canceled on AirBnB.) I provided a 50% refund, even though AirBnB told me that I did not need to provide any.
She continued to harass me with emails--about 10 in one day.
I finally had to ask AirBnB to step in and have her cool her jets. After a year of great interactions with renters, this was enough for me to consider no longer listing on AirBnB.
Response from Marla:
I was "requesting" a refund not 'demanding" and I sent 3 emails not 10. Airbnb never stepped in asked me to "cool my jets". When he asked me to stop the conversation, I honored his request.
Marla and her beau were very nice and are welcome back anytime!
Host Marla and Greg and you'll have lots of laughs. A great couple - appreciative, interesting and fun.
Marla was a delight to host. Most interesting and appreciative. She is always most welcome.
Yeah Tom and I felt like we had aleays lived with them. Soul sisters