Rita was our first guest in this apartment after we rented it, and admittedly there were some misunderstandings which I would like to clear up so future guests don't get confused.
Although Rita blatantly puts it that "the listing description was inaccurate", I just reread it and there is nothing there that could misrepresent our place.
"The reviews did not refer to this particular apartment" - this is how AirBnb works, if there are no reviews for a place, they use reviews from other properties. It says it very clear in the heading, and hosts don't have control over it.
"It was dirty in some places, host left full bin of garbage in the kitchen." - The apartment was just renovated, a cleaner from property management came twice (!) and apparently left a bag with garbage on the kitchen (my fault I didn't notice it). I suggested a free cleaning for a few hours the first time Rita complained, but she refused - twice.
"Some new furniture yes" - ALL furniture was new straight from Ikea.
"Building hallways and carpet old, smelly." - All buildings on Queen East in the Beach area are very old, and unfortunately many things are not under my control, like hallway carpets. It is the same smell in every building on the street, not better or worse.
"Missing amenities" - please be more precise.
" Stairs handrail unscrewed from the wall on one end." - Again, not in my control; just a building's trait.
"Very disappointing." - I think that Rita's expectations were so high, that it would be almost impossible to meet her standards. I warned her that I just rented this apartment and bought all new furniture and appliances a few days prior to her visit, and if there were any issues, she should contact me and I would fix them immediately. Instead, Rita screamed at me over the phone and hung up on me while I was talking. This is the very first time it ever happened to me, and I was completely lost at how I should react.
I hope Rita realizes that my apartment is not a hotel, and I am not a servant to treat me this way.