Response from Benoit:
I never had to leave a bad review and have always hosted great guest unfortunately that was Not the case for this guest. I ended up bending backwards to make here stay pleasant including allowing her dog. In all my listing I fully disclose all information including additional fees that can occur like a late check in. Danielle and guests were to arrive at 10pm on a Thursday. She actually showed up at 11:45 pm because she choose to wait at the airport for other members in her party who took a different flight. My friend who was helping me because I was out of town waited all this time, from her extremely late arrive. Danielle was told the washer machine was broken (which happened earlier that day) and a repair man would be out to fix it as soon as possible. I could not get an appointment til Monday in which the handyman had to order the part. Because of this inconvenienced I waved the $100 late check in fee. When my friend went there with the repair man she noticed that the kitchen was left with food out all over the counters and the place was a mess. Not only that Danielle had to nerve to use my dinnerware (which I had to throw out when she left) for her dog!! When my friend contact Danielle to give her an updated on the washer she also told Danielle that she would be the one to check her out, and would arrive between 11 and 11:30am Danielle had said that her flight wasn't until late in the afternoon. As a curiosity my friend told Daniella that she can leaved her bags while the cleaning lady was cleaning up. When it was the night before her check out, she sent a nasty text message stating all these claims that check out time is not listed (all my listing has the same check out time and is clearly stated at 11AM), all of a sudden there was complaints about the neighbors, the A/C wasn't working (which it completely was) etc. But still I went out of may way and asked my friend if it was possible for her to rearrange her day to accommodate Danielle's late check out that was now at 2pm. When all is said and done I would Never recommend this Guest. She has no respect for others, rules, procedures or the fact that your home is not a hotel and it's actually your home.