Hi James, I am really sorry you didn't feel confortable in the apartment. Previous guests' references talked about the staircase and about the fact that the apartment doesn't have an a/c machine, you never asked either. My friend helped out with the luggage, didn't he? About the outfits, If you had told me that you needed a spare bed sheet or more towels, I would have provided them. By the way, the mattress is made out of latexes, worth 600€. If you look for upscale accommodations, upscale your budget as well, lol!