Welcome to NYC where every apartment is noisy, even if you are 20 floors up! If you had been staying in Times Square or Hells Kitchen you would of experienced real NYC noise. Honestly the noise level on 14th st and 8th Ave, is very moderate for such a central location. If you keep the blinds closed in front of the windows they are actually very thick and provide additional insulation around the windows when it is cold. There is not a carpet in the living room, it is just an area rug, which is furry and yes as a furry area rug it is prone to collect dust and hair and is not always the easiest thing to clean. I hope you ladies were not laying on the rug on the floor? I apologize if you felt the bathroom was not cleaned properly, its very hard to make sure every single hair is accounted for in an all white bathroom. This is an apartment not a hotel, this is my first review in 55 reviews where a guest felt the apartment was not cleanto a reasonable standard. Had you notified me of this at check in I would of made sure the said mold and other issues were addressed immediately. I am not sure why you did not. Thanks!