Thanks. For the wifi, as all the other guests can confirm, you should have texted me. Sometimes there are interruptions of the service and I am able to solve them in a couple of hours. You had my number, next time just use it ;) regarding the stairs, Rome's center is famous for ancient buildings, so when it's not declared otherwise, you have to expect it. Hope next time you will enjoy more...cheers
Kim, sorry to hear this. The wifi works brilliantly, when it goes off it means that the router's battery is empty and you just have to plug it and recharge it. Didn't the person checkin you in tell you?