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Isabelle was a lovely guest. I regret for not being able to meet her but I hope she come again next time and I show her round the city. The older couple was actually the housekeepers who look after the house maintenance and cleanness. As for the help, Isabelle and all the other guests can always rely on us in any situation. We should just be asked. :) Every guest can find me by phone or email 24/7 and I will be happy to help.