I'm really sad for you Carla, you need to write a review on my wall how sad Is that? please I don't want to fight nobody, you've been unfair and un loyal to me, you know there is a common sense that says the client is always Right.
Next time, think about how you treat your clients. I've been fair and strait all the way, I told you everything and even when I lost the key I immediately reported it. I think that charging me €135 about copying or changing a key is absorbed!!! Yes I had a really bad taste from your flat! And more than your flat I had a really bad taste from you! Shouting at my friends and me is not the way to handle the clients when he speaks and tries to explain his position. Think about what you writing because I don't think I want to fight you.