Hallo Phoebe and Alejandro
We were surprised with their complaints. This is the first time we have received complaints from our apartment. The location of the apartamente in second floor (with two levels of stairs) don't have influence on the indoor climate, as the buliding is totally thermal isolated. Also we were surprised with the fact that you have reported heat on a night where the temperature was around 14° C. It is almost winter temperature! How Gramado is a town in which predominates the cold weather, we don't worry about the summer. The fans have resolved any temperatures a bit higher. In relation to noise, always ceiling fans make some noise. As for the barking of dogs, also we are surprised, since our bedroom is immediately below yours and we slept with the window open. How Gramado is a city, it is normal some traffic noise in the morning, but again we are surprised, because as we said we slept with the window open. On the difficulty in finding our building, it is usually due to the fact there are two porticoes in the city. Of course that night is always harder to find an address. That's why we detail the routes for who comes to town by any route. In relation to the distance to the Centre of Gramado (4.5 km), this is very clear in our announcement. Even so many guests come without a car, since the 50 m from our building is the neighborhood bus station. Finally, as for the price, we practice prices below market, precisely because we are not at the Centre of Gramado. Our differentiator is the comfort, since our apartments are thermally insulated and have heating, which is not always found in other offerings in town. Anyway we apologize for any inconvenience. We appreciate your hosting!
In our announcement on the website of Airbnb we inform that the bus station is near the apartment and from there it is possible to take transport to the city downtown. Anyway, sorry about any problem!