Let me answer this perceptions: water sistem has been completely renovated a month ago, so I doubt it would have dripping faucets, maybe they do not shut well. The smell of damp is because last week was raining hard, and is a house with an open courtyard, which enters the water and takes a while to dry.
The towels were the bathroom, on the shelves, do not understand how they did not see them. Blankets are enough for 8 beds, on a shelf, I do not understand neither they haven't found. Kristen has an allergy to animal hair and were thoroughly washing sheets, blankets and fabrics sofa just for avoid her allergies, so perhaps for this,there was no soap, but they just had to talk to the housekeeper and the problem would have solved. The housekepper is there to help in any need, so pleas, use her/his.
The theme of the mattresses is subjective, three of them are new, depends on the tastes of each, you can find them hard or soft.
The front door is true that it costs to open, we had repeared it several times, but it happens because of the rains, when it rains, it gets wet and swells, and then resets itself, and last week it rained a lot. These are the things that have kept old houses as they were originally. But if someone expected European or American standars, is better traveling to Paris or London, not in Morocco or just you have to chose a luxury house not an ancient house as my house is. In the advertisment, it doesn't appear "luxury riad" nowhere.
And I repeat, the housekepper is there to resolve every problem, you have to ask her.
I'm sorry if Kristel was disappointed, I love very much the house and I think it's a magical place to stay, justs with the ancients flavors of the past.
The things weren't as Jeffrey explains. There were 5 persons, not 4 as he told me. The five person was the Moroccan driver. They arrived 2 hours late without notified it to Helena (my housekeeper), she was been waiting for 2 hours.
We have being doing works to repair all the water system in the house. The work had to be finish one week before, but Morocco is not Europe, and you never knows if the material will arrive on time, if the workers will come every day...and the works finished the day before, but the house was ready.
The house was clean, only it had the smell of the cement, in some room, thats true. My people there (3 persons) cleaned all: lamps, walls, roofs, furniture, every piece in the kitchen... they work hardy during all day before.
When Jeffrey arrived, he didn't pay any attention to the explanations of Helena, he and his friends went inside the house relegating all the explanations on the Moroccan driver, who speaks French, by the way, the english of Helena is more than correct, we had had at the house American, English, Australian people and they understood perfectly. Helena explained to the driver that there was a new tank of gas just next to the other that was nearly finishing, the paper of the toilet was in every toilet, just on the shelves inside the toilets. And she told him if there was any problem, they have to call her. They never called her for anything.
There is one mattress that must to be changed, that's correct, but they had two others rooms for choose with good mattresses, but one of them were occupied by the Maroccon driver,of witch I didn't have any idea. The matress will be changed this week.
For concluding, Jeffrey and his friends were not involved at all in understanding how the house worked, and this also shows very little respect for the person who was receiving and giving them welcome.
I ask the persons who are interested in the house read the others evaluations, and please, ask me every thing you want to know. Don't belive only, the perception of Jeffrey.
Thanks for your atention